Effective Date: August 22, 2007
By using our site, becoming an REI member, using our other products or services, or otherwise providing information to us, you are accepting the practices described in this Policy.
This Policy applies to personally identifiable personal information, or "personal information," that we collect when you sign up to become a member, shop in one of our stores, visit any of our websites (collectively, the "site"), or use or access our other products or services. It also applies to personal information we collect when you otherwise interact with us, such as when you make a payment, place an order, sign up for an activity, or contact customer service. This Policy also applies to personal information that we may receive from our partners and third-party sources.
Personal information under this Policy is personal information that we directly associate with a specific person such as the person's name, address, phone or fax number, email address, account information (e.g., member account, credit card information and online registration), online activities or other specific personal information. Because of the broad range of services and product offerings at REI, we collect other very specific personal information. For instance, on the membership application, we may collect age or date and year of birth and the number of children in your family. For the REI Adventures program and for gear rentals, we may need to collect vital statistics such as height and weight and athletic ability. Our definition of personal information does not include "aggregate" personal information. This is information that we collect about a group or category of services or people that does not contain any personal information or from which we or our agents remove any personal information.
We collect personal information about you in the normal course of our business when you shop at our stores or on our site or when you use our services or otherwise interact with us. Various ways in which we may obtain personal information from you are described below.
Personal Information You Provide. We collect personal information that varies with your purchases, interests, and activities and what you chose to provide to us. We collect personal information when you sign up for, purchase, or use our products or services, when you sign up to become a member, or when you email, call or otherwise communicate with us. For example, we collect personal information about you and your family on our membership application and when you sign up for REI Adventures or REI Outdoor School. You may submit personal information with a job application or in your resume that you provide as part of an employment application process. We also collect personal information when you call or email our customer service representatives, when you pay for a service, or when you contact us about a product or service you have previously purchased. For more examples of personal information we collect, please see Other Examples of Personal Information REI Tends to Collect. In some cases, the personal information we ask you to provide will be mandatory for purposes of participating in a particular activity or service. If you do not provide this personal information, your participation may be limited or prohibited.
Automatically Collected Personal Information. We receive certain types of personal information automatically whenever you use our services. For example, when your web browser accesses our site, we obtain certain types of personal information, such as your IP address, the type of browser you use, and the page you visited before visiting our site.
Personal information From Other Sources. We may receive personal information about you from other sources. For example, we may receive creditworthiness or other financial personal information when you fill out a job application. If a third party purchases a gift card or certificate to give to you, then we may receive information about you from the purchaser so that we can complete the sale and deliver the card or certificate. We may also purchase certain personal information from others to better inform you about our products, services, and offers that we think will interest you. This Policy applies to personal information we obtain from other sources as well as to any personal information that we add to or combine with personal information otherwise covered by this Policy.
We use the personal information we collect for a variety of purposes; for example, to provide products or services, process and complete transactions, ship or otherwise deliver goods or services, respond to requests, make internal business decisions, evaluate available offers and make decisions about services offered, protect our rights or property, create products and services, anticipate and resolve actual or potential problems with our products and services, and inform you of REI products, services and offers that we believe you will find of interest.
Below are some additional, more specific examples of how we use personal information:
It is impossible to list every lawful use that we might make of personal information and the above examples are not intended to do so - they are only a general description and are for illustration.
Except as described in this Policy, our business practice is to not disclose personal information about you outside of REI and its affiliates without your consent. We disclose personal information as follows:
We also allow collection by analytic service provider(s) of site click-stream and cookie data to help us track aggregate and individual use of our site and determine possible interests of users (e.g., if you read a site article about tents, during a subsequent visit we might present you with an article about maintaining tents). You can opt-out of some analytic collection by telling us to place a "Restricted Collection" cookie on your computer (click to do that) -- that cookie will not stop collection of aggregate personal information, but it should stop collection of information for purposes of determining your interests.
Some advertisers might use their cookies on our site or in their messages to you. If you click on an advertisement, a cookie might be placed on your computer. Examples of this are BizRate (http://www.bizrate.com) and Shopping.com (http://www.shopping.com). To find out how these kinds of companies tend to collect and use information or to take advantage of any opt-out opportunities they provide, visit their sites to see their privacy policies. We do not control these companies, and their practices and policies may change over time.
You may opt out of receiving commercial messages from us and from certain other parties and from our sharing of certain personal information at any time. For further information about your opt-out choices, please click here.
We do not maintain all personal information in a form that can be accessed or updated by you and some items may not be changed (e.g., transaction records). Accordingly, we will determine what may be accessed and how; we may also keep a record of changes (including deletions) and disclose them for lawful purposes. We keep personal information for as long as we think is necessary or advisable and we reserve the right to retain it to the full extent not prohibited by law. We may discard personal information in our discretion so you should retain your own records. Often it is not feasible or advisable to discard personal information (such as commingled personal information), so we reserve the right to retain it but treat it as inactive or discarded. You may make a request for us to update personal information (that is eligible for updating) by contacting our Customer Service department via email, telephone, or mail (see http://www.rei.com/contactus for specific addresses and numbers); typically it takes us about two days to process an update request and we reserve the right to take longer.
REI takes physical, electronic, and procedural measures to protect personal information from unauthorized access, use, or disclosure while it is under our control. Even so, security breaches and mistakes can and do happen and we do not guarantee the security of personal information. REI employs Secure Sockets Layer (SSL) technology to encrypt during transmission the payment card personal information you input when placing an order on our site. SSL is a commonly employed method of encrypted communication used on the Internet. Except for those transmissions, you should assume the site is not encrypted. Email communications and online chat are not encrypted, so do not include sensitive personal information in them. "Phishing," imposters, and fake websites are a fact of modern life. We have obtained VeriSign™ digital security certificates for our site. VeriSign is an independent third party that authenticates the identity of Internet servers and clients. By registering with VeriSign, we provide a means for you independently to help determine that the entity you are dealing with over the Internet is actually REI. http://www.verisign.com
At any time, if you believe personal information about you within our control has been accessed by unauthorized persons, please contact us at the address noted below.
An important part of ensuring the security of personal information is your own effort to protect it against unauthorized access or use. For instance, when you create an account on our site, you will chose a password. You should protect the security of your password to keep the other personal information you provide secured. Do not give your password to anyone else unless you intend that they have the same full access and ability to make changes to the account that you have. Change your password periodically.
You may provide or we may ask for personal information about children (e.g., REI Adventures trip or REI Outdoor School applications or feedback forms may ask for personal information about children who will participate). We do not, however, want to collect personal information from children. Do not provide us any personal information (directly or on site bulletin boards, etc.) unless you are at least 13 years of age. We encourage parents to caution their children not to provide any personal information. If a child under 13 has provided personal information, a parent or guardian may so inform us by writing us at the address noted below, and we will use commercially reasonable efforts to delete it from our database, subject to applicable law and this Policy (see also the section above entitled "Access to Personal Information").
This Policy replaces all previous disclosures we may have provided you about our personal information practices. We will update this Policy if our practices change or if laws or regulations require that we change it. If we decide to disclose personal information in a way that is materially different from that which was stated in this Policy at the time personal information was collected, we will notify you by posting notice of the change on our site and on this page for a reasonable period before we implement that change and, if feasible, will give you an opportunity to opt out of the proposed use of personal information.
REI is a member co-operative, but you do not have to be an REI member to shop at REI or to become a registered shopper at the REI site. For more information about becoming a member, see http://www.rei.com/shared/help/membership_join.html. Because our members and other customers participate in a wide range of services and activities that we provide, we collect a range of information associated with those services and activities. For instance, REI Adventures provides worldwide active travel opportunities for members and customers. REI Outdoor School provides educational experiences to build skills and increase confidence in outdoor recreation. To participate in these activities, members and other customers may be required to provide vital statistics, athletic ability, occupation, medical condition and medical product information, and other information relevant to the activities.
We will endeavor to process any opt-out request that you make in accordance with the instructions below in a commercially reasonable time.
NEED HELP? If you need more help, call customer service at 1-800-426-4840 (US and Canada) or 1-253-891-2500 (outside the US and Canada), or write us at REI Membership Services, Sumner, WA 98352 000.
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