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2011 STEWARDSHIP                                           REPORT



Sustainable Operations

From the gear and apparel we manufacture and sell to the services we offer through educational and adventure travel programming, REI’s business relies on the availability and preservation of shared outdoor spaces.  We are acutely aware that our business impacts the environment, which is why REI’s commitment to sustainability is embedded in our operations across the company.

We take a comprehensive view of our environmental impact using a framework that reflects the work of the Outdoor Industry Association’s Eco Working Group. From this complete view, REI has chosen at present to establish key performance metrics for greenhouse gas emissions (GHG), energy use and waste-to-landfill.  We also report key metrics on our paper use.


In 2011, measurement and reporting tools were implemented to enable us to forecast, budget and review our progress in these areas. These metrics tie directly into strategic and financial planning for key REI divisions, and results are assessed quarterly by company leadership.

In this section of our report, we provide an update on our efforts in product stewardship for REI-brand gear and apparel, and our involvement in industry coalitions with the Outdoor Industry Association and Sustainable Apparel Coalition.


We welcome your thoughts on our 2011 stewardship report via email at Your feedback supports our ongoing goal of providing relevant information that is important to our members, customers, partners, employees and others.

The REI Difference

100% satisfaction guaranteed

We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase.

REI's guarantee doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

Gear & advice you can trust

At REI, we live and breathe the outdoors, and we're passionate about sharing our expertise with people of all skill levels. Whether you're new to the outdoors or a seasoned explorer, we'll take the time to understand your needs and help you find the right gear for you.

10% annual member refund

Anyone can shop at REI, but for a one-time $20 fee you can become an REI member and enjoy a lifetime of benefits. These include an annual member refund, typically 10% back on eligible purchases.*



*10% is typical but not guaranteed. Your refund is based on eligible purchases, which exclude REI gift cards, services, fees, REI Adventures trips, REI Garage, and discounted items. Learn more