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Ordering Bikes Online

How to Order Your Bike on

Ordering your new bike from is easy and convenient.

Once you've decided on a bike model, follow these simple steps:


1. Select your bike frame size and quantity. Proceed to

2.  Determine how you'd like your bike to be sent – shipped directly to your home or shipped to your nearest REI store for pickup. (With store pickup, shipping is free!)
Note: Several bike brands can be shipped to REI stores only; they cannot be shipped to your home or other addresses.
Learn more about each bike brand's shipping restrictions.


3. Your bike is built, tested and tuned by our master bicycle technicians and packaged carefully for shipping.

--If your bike is shipped to you directly, some simple final assembly with a free multi-tool will be required.

--If you pick up your bike from an REI store, it will be completely assembled and ready to ride.

Note: Your bike will be built and adjusted by a professional REI bike mechanic prior to shipment. To make shipment possible, the front wheel, handle bar, saddle and seat post, and pedals are removed and packed in the box. We also include a user-friendly instruction guide and a hex tool with the bike. The only additional tool you will need is a 15mm wrench to install the pedals. Total assembly time should run approximately 10-15 minutes.

And remember, every Novara bike is covered by REI's 100% satisfaction guarantee!

The REI Difference

100% satisfaction guaranteed

We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase.

REI's guarantee doesn't cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

Gear & advice you can trust

At REI, we live and breathe the outdoors, and we're passionate about sharing our expertise with people of all skill levels. Whether you're new to the outdoors or a seasoned explorer, we'll take the time to understand your needs and help you find the right gear for you.

10% annual member refund

Anyone can shop at REI, but for a one-time $20 fee you can become an REI member and enjoy a lifetime of benefits. These include an annual member refund, typically 10% back on eligible purchases.*



*10% is typical but not guaranteed. Your refund is based on eligible purchases, which exclude REI gift cards, services, fees, REI Adventures trips, REI Garage, and discounted items. Learn more