Hello, I am joining this conversation too. I am very disappointed with REI's return shipping cost. In all other ways, REI has been at the forefront of service. So many companies offer free return labels to make it simple and no contact. I am sitting on two pairs of shoes and refuse to pay $8.95 return shipping and now have to navigate going into a store when I do not wish to shop indoors. I just recently returned a pair of shoes to Nordstrom and it was so effortless and I had the either option of free return mail label or curbside return. The online service with instructions was amazing and fast. Surely REI can figure this out and soon. I no longer want to shop for shoes in the store. I ordered two sizes and they still did not fit correctly. And now I have to go into the store for the return which at the moment, I refuse to do. With that being said, REI needs to step it up during this trying time. I no longer want to shop for anything with the hassle of the return which used to be one of the best return policies.
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Hello, Is there a reason why REI cannot accept curbside returns for certain items such as shoes? I understand large items may be a challenge but to charge me $8.95 to safely return shoes is a bit expensive considering Nordstroms does not charge for mail returns and does have curbside pick up for purchases and returns. It's effortless and I hope REI can offer the same for the time being. You are such an awesome store and you have always been at the forefront of customer service along with a gracious return policy. I am surprised this has not happened yet.
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