Long time REI member/fan, first time writer. REI has always given great customer service but twice now LaserShip was used to deliver my order and for the second time in a row, nothing has shown up! LaserShip must be costing REI more in lost items, having to replace it for customers, and expedite UPS shipping for the replacement of what was lost by Lasership. How do we as Co-Op Members start a petition to stop using LaserShip as a delivery method and stick with UPS & USPS?
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