Hi @ArlinJeninne - Thanks for reaching out and we apologize that we missed the mark on your expectations for service. Delivering the best customer service is always our goal and we appreciate hearing feedback that can help us improve. For when you return, we always recommend asking to speak with a manager while you're at the store; they can often help resolve any issues. We are going to pass your comments along to the Rancho Cucamonga management team. Thank you for being an REI customer and we hope that you’ll give us another chance in the future.
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