REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.
For the first time I had a pretty rough experience. I went to REI in Rancho Cucamonga to return some shoes. I was told to stand in the return line from the greeter outside. I’m standing in line with my toddler. 2 people are in the normal line. I was the only one in the return line. 3 more people get to the regular line & ALL cashiers are open. Every single person is called in the regular line. I felt a little upset considering I was there before some people. When I was FINALLY get called I asked “should I have stood in the regular line considering it would’ve been faster?” Employee answered “well, I seen the line was now empty so I figured to call you”... sounds like if there were 20 people in the regular like & I was the only one in the return line ... I would’ve had to wait until the other line was empty. Sucks. Really does. My toddler was fussy which is no ones fault ... but I don’t know, pretty inconsiderate.
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