Hi @ggalli - Thanks for reaching out. Good news! You can use your dividends with online purchases. Make sure that you're signed in to your REI.com account and your membership number is attached to it. When you check-out, your dividend balance will be available as a method of payment.  Hopefully this helps! ... View more

Hi @lhunter5 - We are happy to hear you appreciate our store and we also want to thank you for taking the time to send your feedback about returns. One of our favorite things about this community is the ability to hear directly from our customers about their experiences - when we get it right or when we miss the mark. At this time we do not offer curbside returns. We have sent both of your comments to the appropriate teams for consideration in the future.  ... View more

Hi @FunOutdoorGal - Thanks for reaching out! To be able to better answer your question, can you tell us the make and model of the snowshoes you have? You could also attach a photo of them. Depending on the materials/age/extent of damage, there are a few different possible options for disposing of them. Thanks so much for putting in the effort to keep your old gear out of the landfill!   ... View more

Hi @jAne11 - Thanks for reaching out. Unfortunately, we do not have access to customer or order information here in the community, so you will have to contact our Customer Support team about this. They can be reached at 800-426-4840 or via Live Chat.  Hopefully it gets sorted out quickly! Let us know if you have any additional questions and we'll be happy to help. ... View more

Hey @Bradtx - Thanks for reaching out! For online orders, it looks like the Blundstone Classic 550 Chelsea Boots - Men's are available in size 11.5 in all colors right now. If you are interested in inventory at a specific store, let us know and we can get back to you with that info as well. Hopefully this helps! ... View more

Hi @sticks1 - Thanks for reaching out, though we're sorry to hear it's because your zipper broke.  Without seeing your tent, we can't say for sure, but it sounds like you might need a replacement zipper stopper. For instructions on how to replace that piece and get the slider back on, you can take a look at our Expert Advice article on How to Fix a Zipper.  If you have additional questions, you can upload a photo of your tent here and we can try to troubleshoot a bit more. You can also take your tent into your local REI and see if the team there can help. Hopefully it's back in working order in no time. Thanks again for reaching out! ... View more

Hi @Emilybateman - Thanks for reaching out! We'll make sure to pass along your suggestion. From what you have listed here, it sure seems like there are a ton of great ways to recreate around El Paso! We hope that for now our virtual outfitting service and online ordering will help you stay geared up for all of your activities.  Thank you again for taking the time to share your feedback with us.  ... View more

My cleaning method has always been to: use my fingers/tongue to get any food out swish some water around to grab the remaining bits drink it I also almost always find myself wiping the plate or pot clean with whatever absorbent fabric is nearby. My crew always thought this method was 'perfect' because it didn't require extra tools or leave any odors floating around, but now that I'm reading these suggestions it seems like those nasty gulps might not be necessary!  There's always something new to learn. Thanks for posting this great question, @Nathan1! ... View more

@nithy - Great to hear! The Texas Hill Country is such an amazing area. I was lucky enough to roam around there a fair amount when I was younger, so am excited to share a couple of my favorite spots: Pedernales Falls State Park - has numerous trails of varying difficulty, with the 5.5 Mile Overlook Loop being my favorite Enchanted Rock State Natural Area - sunsets from the top of Enchanted Rock can be incredible! You may also find some good information in this previous post about hiking options near Austin - Seeking advice on good places to hike in Austin, TX. Additionally, we are going to tag some fellow Texans to see if they can weigh in. @Pxlchk1, @Orb2009, @ductapephantom, @scottmc, @cmfletcher, @CourtneyAdele - do you all have any Hill Country hikes to recommend? Hopefully this helps. Happy hiking! ... View more

Hi @nithy - Thanks for reaching out! It's great to hear that you are planning to get out and do some hiking soon. We first want to confirm which hill country you are talking about, as there are a few different states that have a region with that name. Are you in the Texas hill country?  Once we know what state you are in, we will tag some community members from the same area and potentially be able to give some suggestions ourselves. Look forward to hearing back so we can hopefully get you some fun hiking suggestions!  ... View more

Hi @Colorado_ski_2020 - Thanks for reaching out, though we're sorry to hear it's because your rental helmet was too hot for you on the mountain. Different sports' helmets are designed for their specific activities, which gives them varied levels of protection, ventilation, etc. A ski helmet has more protection on the sides and back than a road bike helmet because a skier is more likely to have impact in those places than a cyclist is. Because of this, we do suggest using a ski specific helmet while skiing. Fortunately, we offer numerous helmets with vents that might be good options for you. We suggest taking a look at the following: Scott Couloir Mountain Snow Helmet  - in addition to vents, this helmet features a moisture management system to wick sweat Smith Mission MIPS Snow Helmet Smith Liberty MIPS Snow Helmet If you are looking for additional ways to keep cool beyond your helmet, you may also want to consider if you could wear less layers to lower your overall body temperature. We have an Expert Advice article titled  What to Wear Skiing and Snowboarding  that has lots of great tips (it even features a vented helmet!) if you want to take a look. Hopefully this helps! ... View more