REI is actively reviewing its policies and procedures per the Centers for Disease Control and Prevention's new guidance for COVID-19.
As we have since the start of the pandemic, we’ll continue to prioritize the health and safety of our employees, customers and communities.
I bought a pair of climbing shoes from the outlet in late February and one of them has a hole in the toe now. I climbed with them in the gym for a little under a month before Covid closure, climbed 3-4 times outside, and have been back in the gym since June 1. So that's like 2ish months going 3 times a week to the gym and a couple small outdoor trips. I know the return policy doesn't cover wear and tear so I guess the question is: is this normal wear and tear or can I get them replaced?
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