Com'on, 13 years 0n Chacos, give me a break!!! Why don't you return that 2002 Nissan Sentra with 320,000 miles on it. while you are at it. Eddie Bauer used to have a lifetime guarantee, but they have changed that policy. Maybe you're confused. I've been shopping with REI for 43 years and never heard of a lifetime guarantee, unless it is directly from the manufacturer. I feel sorry for the clerk that had to deal with this insanity.
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