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When will REI stores in Wisconsin open?

Can someone tell me how REI has stores open for curbside pickup in states that are still under lockdown....Michigan for one but in Wisconsin where we are 100% open the store are not open?  Like others, we are looking to purchase a couple of kayaks and accessories but can get no answers as to when our store might open for curbside pickup?  It makes no sense to me that a store in a state under lockdown as Michigan is, can be open and not in an "open" state!  Stores must know before the 11th hour when they will be opening because they have to get their employees back to work.  This is very frustrating and I guess we will have to shop somewhere else if we can't get an answer.  Kinda sad!

4 Replies

@Ziggles2020 we're so sorry for the frustration about not knowing exactly when a specific store will reopen for business. As you may have seen in earlier responses in the community, as we move to expand our services, we are basing our progress on four very important factors:  

  1. Our ability to establish a set of detailed health and safety protocols
  2. Local community readiness
  3. Federal, state and local guidelines and restrictions
  4. Facility and team operational readiness

In addition, one of the reasons that we aren't sharing future store openings is because the situation is incredibly variable. We want to avoid the frustration that would be caused if we announced an opening that changed at the last minute. Again, we do recognize the frustration caused by not knowing about your specific local store and we are sorry for that.

With all of that said, we are planning to add curbside pickup to additional stores around the country before the end of this week and the best place to stay updated on those changes will be your local store page.

At REI, we believe time outside is fundamental to a life well lived.

@Ziggles2020 we wanted to circle back this morning and confirm that we have added curbside pickup at our Brookfield and Madison WI stores! We really appreciate your patience and hope this helps!

At REI, we believe time outside is fundamental to a life well lived.

Yay!  So happy we were able to get our kayaks and supplies!  Thanks for the curbside pickup!

Happy Memorial Day!


@Ziggles2020 sounds like curbside was helpful a few weeks ago - looping back again to let you know that your Madison and Brookfield REI stores are now open for in-store shopping as well!

At REI, we believe time outside is fundamental to a life well lived.