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Employee compliment - Robert in Customer Service, Flagship Store, Friday afternoon 1/7/22

Thank you to Robert in Customer Service yesterday (Friday, Jan 7) at the Flagship Store. He efficiently and thoroughly helped me with two issues (returning my wife's socks which were the wrong size, and replacing a rechargeable runner's headlamp with a faulty battery). Despite the moderately long lines, he methodically went through the correct steps to refund my wife's charge and then went into the store to get the replacement headlamp for me. I realize that I am thanking him for simply doing his job, but I feel that people like Robert who do their jobs well to serve their customers during these stressful times of illness, difficult weather, and disruption. 

I can't find another way to acknowledge his work except through the online forum so I hope he can get the message of gratitude!

1 Reply


Thank you for reaching out with your experience!

We really love hearing about these moments with our customers and our Green Vests in the stores. Thank you so much for passing along your appreciation for Robert. We will be sure to pass this along so he hears about it.

Have a great day!

At REI, we believe time outside is fundamental to a life well lived.