@Chrisfox 

Thank you for being a customer of REI and for coming to the community to provide your feedback. We are happy to hear that you appreciated the level of service Brent delivered. We also appreciate hearing from you regarding the rest of your experience. We apologize that we missed the mark. We will follow up with you via direct message to gather some more details before we pass your feedback along.

Thank you for giving us the opportunity to learn and do better next time.

At REI, we believe time outside is fundamental to a life well lived.
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