This is an arresting recent inquiry with an REI customer service person, regarding the second failure of the exact same product within a year.Julie M (Listening)
Julie M: Thanks for reaching out to us! My name is Julie M and I'm happy to help.
marty: Is there anything you can do at all?
marty: The idea of built in obsolescence is something that really bothers me about REI
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Julie M: I understand. In that case, another brand might be a better solution. I'm sorry there is not more I can do to help.
marty: in other words, "'tough luck', go somewhere else"?
Julie M: Of course!Julie M: I will pass it along.