@Sethjaffe Thanks for reaching out with this story!
We're sorry to hear that you took a fall on your bike, but we are glad that our employee was able to help get your day turned around. What an awesome connection to your mom and her really low REI member number as well! These are the kinds of stories we love to hear about our co-op. Thank you for sharing with us here in the community! We will certainly pass this message along to his team at the Arcadia store.
Congrats on finishing your 50 mile ride and have a great day!