Hello,

I was given as a gift the Osprey Poco Premium several years ago.  We used it with first child and now another is about ready for it.  I'm readying that this equipment has been recalled.  Will REI replace it with new Osprey Poco? Please let me know.

Sue Belcastro

@suebelcastro Thanks for reaching out!

Osprey has all the information you will need for this request here. You can also e-mail Osprey at pocoseatpad@osprey.com and they will send you the seat pad that fixes the issue and you'll be good to go! If you have any questions regarding the recall or the fix you can reach out to Osprey's customer service team at 1-866-951-5197.

Thanks and have a great day!

John

At REI, we believe time outside is fundamental to a life well lived.
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