Hi there @Bikerider!

I love hearing about customers that are still riding on their Novara bikes!

To get you the best help possible, I’d recommend reaching out to our certified bike technicians! They can be reached via email at cyclinghelp@rei.com.

Feel free to just copy and paste the information you provided us here in an email to them. They are doing their very best to respond to every customer in a timely manner.

Thanks again for reaching out to us here! 

At REI, we believe time outside is fundamental to a life well lived.