@scottvadas Thanks for the follow up!

I am going to tag some of our bike experts here in the Community to see if they have additional advice on troubleshooting this with you.  @REI-JimL @REI-BryanV 

Also, we do have certified bike technicians available via email at cyclinghelp@rei.com.  As we wait to hear from our resources here, it wouldn't be a bad idea to send them an email with your photos and explanation of what is happening.  They are doing their best to respond to customers in a timely manner! 

At REI, we believe time outside is fundamental to a life well lived.
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