Hey there @Maoira!

Thanks for reaching out to the Community! I see you already received some advice from one of our community members. I wanted to just let you know that we do have certified bike technicians available to help you as well! They can be reached via email at cyclinghelp@rei.com.

I’ll also tag a few of our cycling experts to see if they have additional advice for you that may prove helpful!

@REI-JimL @REI-BryanV 

Thanks again for being a part of the Community!

At REI, we believe time outside is fundamental to a life well lived.