@ElaineZ 

We're sorry you are having this issue with your new bike. We're going to tag some of our cycling team here so they can get you the information you need: @REI-AliciaG @REI-CassidyT @REI-JacintaH @REI-JebM @REI-JessieD @REI-MeganR @REI-ReinkeM Also, we encourage you to email cyclinghelp@rei.com and ask them your question as well.

Hopefully we'll get you the help you need to get out on your new bike soon!

At REI, we believe time outside is fundamental to a life well lived.