Dear REI-

First time 4 day bike/camping trip using my Ortleib Mountain Biking Panniers purchased from REI and I come home to find this small hole. No sharp objects in my gear and no mishaps to cause this. Do you think this is a defect? I can’t believe such well made panniers could be so fragile and don’t know how this could have happened. Tried to attach picture but getting “invalid HTML” error message.
Advice please.