@rdalton6 Thanks for reaching out!

From your description it sounds like you've got a couple of sections in the wrong place. If the poles are making an 'S' shape then it is likely that you have an extra section or two in there. Please check out the photo in @OldGuyot's second link, there is a pic of the poles set up without the tent. That should give you a good idea of how they are supposed to be set up. 

Hope this helps. Please let us know if we can offer further guidance, thanks!

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