@lehouxcrew Thanks for reaching out!

We're sorry to hear that you're experiencing an issue with your sleeping pad. It can be very challenging to try to diagnose these kinds of issues over the internet, your best bet is to take your sleeping pads into your local REI store, when it opens, to speak with someone about the problem. In the meantime, we encourage you to take a look at this thread, how do I repair a stuck valve in my sleeping pad?  about a similar issue with a different sleeping pad. We also recommend using light, compressed air to blow in and on the valve, as there may be a piece of debris stuck inside, preventing it from moving. 

Hopefully this helps!

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