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@JamieSimon Thanks for reaching out!
We're sorry to hear that you're having this issue with your sleeping pad. Can you provide a bit more detail for us? Did the entire valve come out of the sleeping pad? i.e. is there a hole in the seam where the valve system used to be? Was it just a part of the valve that came out? Also, what kind of valve does your sleeping pad have? Is it a valve that twists shut to lock, or is it a plastic/rubber cap that fits over the valve hole?
Thanks for the additional detail, feel free to upload a photo if that is easier. We'll see if we can help troubleshoot with you!