Thanks for reaching out and we're sorry to hear about your tent poles. We will be sure to pass your feedback along to the appropriate team. We encourage you to reach out to Tent Pole Technologies for your repair. You can find their contact information on our Repair Services page. They have the specs for REI tent poles and may be able to replace the plastic piece for you.

Hopefully this helps, thanks!

At REI, we believe time outside is fundamental to a life well lived.