@ngoodhew Thanks for reaching out!

We're sorry you're having this issue with your pack. While it is likely you are correct that the size is the issue, there may be a few other adjustments you can make to help. We recommend starting with the Expert Advice article How to Choose and Fit a Backpack, focusing on the torso length and load lifters sections. You want to be sure that the load lifters are not over or under tensioned, and should be in a 45° angle range. We have included a photo below, for reference. Often times if the pack is not the right size/fit for you, you will notice it in the angle of those load lifter straps.

Lastly, we recommend setting up a virtual outfitting appointment with one of our product experts. They can talk through your pack with you, go over some fit options, and help determine if it is a size issue or simply not the right pack to fit you.

Hopefully this helps and we can get you out on the trail with the right pack for you soon!

 

Screen Shot 2020-05-06 at 2.49.41 PM.png

At REI, we believe time outside is fundamental to a life well lived.