Thanks for trying to clarify, but now I'm really confused. From Vivienne Long's 2/25 email (emphasis added):
.."Even though we didn’t make a profit last year, you’ll receive a member reward equivalent to what your dividend would have been: 10% back on your eligible full-price purchases in 2020. This will feel a lot like the dividend experience you’re used to, and you’ll see your total reward in your account on March 1".. In addition, a reply to an equiry under "Ask an employee" said ..."That is why the member reward we are giving to our members is the equivalent amount your dividend would have been".
I apologize for being so dense, but both these statements seem to say that dividends are not being paid out as usual. In the past, I've had a dividend that I could apply to a purchase in one lump sum if I so chose. Please define "equivalent amount your dividend would have been". How do I redeem my 'equivalent amount'.
The linked page just has the standard membership information it has always had.