Hi @jAne11 - Thanks for reaching out. Unfortunately, we do not have access to customer or order information here in the community, so you will have to contact our Customer Support team about this. They can be reached at 800-426-4840 or via Live Chat

Hopefully it gets sorted out quickly! Let us know if you have any additional questions and we'll be happy to help.

At REI, we believe time outside is fundamental to a life well lived.
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