@n10s first and foremost, we want to genuinely thank you for reaching out with your feedback, concern, frustration and thoughtful words. As we understand it, the dividend you earned from your purchases in 2018 must have just expired at the end of 2020, before you were able to spend the dividend or request a check be mailed to you. This is definitely disappointing.

Although we are not able to help directly here in the community, we have shared your feedback with our Membership Services manager.

At REI, we believe time outside is fundamental to a life well lived.