Hey Sam,

Thanks for reaching out!

The How will I get my refund? section of the returns FAQs refers to mailing in your return. If the gifts were purchased online, you have proof of purchase, and you are returning them in an REI store, you will have the option of returning the money to the original credit card used or receiving cash if the card is not available. For the PayPal return in store, you will receive cash.

If you have any other questions we encourage you to visit your local REI store and speak with a customer service specialist or connect with our Sale and Customer Service team at 1-800-426-4840 or via live chat.

Hopefully this helps, thanks!

At REI, we believe time outside is fundamental to a life well lived.