@elyselynn04 Thanks for reaching out!

We're sorry to hear that you're having this issue with your Hydro Flask. You can view our Return Policy here. If you have further questions about returns, exchange processes, or our Satisfaction Guarantee, please reach out to the customer service team at your local REI store or our Sales and Customer Service team at 1-800-426-4840 or via live chat.

Hopefully this helps, thanks!

At REI, we believe a life outdoors is a life well lived.
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