I've owned 3 pairs of Natives over the last 15 years or so. I'm having the same experience recently with repair, replacement, and parts. They are nothing like what they used to be (quality, selection, function, and support) and in my opinion, not a brand anymore that fits in with REI and should be dropped. We come to REI because of the superior products and support. Native fit this description up until a year or two ago as they were preparing for selling themselves. Selection, innovation, repair, and replacement parts all dropped significantly.