Groan. I just spent over $500 for a tent and my dividend was NOT applied to the purchase. Despite using the correct membership number and the correct last name, the discrepancy was with my first name. When I got my REI membership card in 1989, I used just the initial for my first name. And your system doesn't recognize my first name from the initial. This was the second time I made an online purchase. Could you mail me a check for my dividend?
@ports we're so sorry to hear that we didn't successfully apply your dividend to your recent purchase. Our membership services team will be best able to help with your request - they can be reached at 1-800-426-4840.