I have an REI-brand pack which has a broken attachment for the shoulder strap, so is currently unusable.  Does REI take repairs on REI-brand gear?  Or are there options to exchange or get a partial credit towards a new REI pack?

debski
Casual Visitor
Casual Visitor
‎08-12-2020 07:31 AM
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@debski Thanks for reaching out!

While we don't perform our own repairs on gear, check out our Gear Repair Services site to connect with companies that we work with to keep our gear and apparel in the field. From what you've described, it sounds like Rainy Pass Repair would be the company you would want to connect with.

Hopefully this helps, thanks!

At REI, we believe time outside is fundamental to a life well lived.
REI-JohnJ
REI Community Manager
REI Community Manager
‎08-12-2020 08:26 PM
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