@waterstrider we're so sorry to hear your kayak was damaged before you got to take it out for the first time. We'd encourage you to call the Roseville REI store to begin the return process; you can chat with their Customer Service team or a manager - they may need to order a new boat for you if there isn't one already available in the store. They are now reopen for in-store shopping and returns, so this initial contact will get the process started!

At REI, we believe time outside is fundamental to a life well lived.