Hello, I need to return something for exchange. can you do, guys, curb side exchange? It can be easy- the KEEN shoes I need for half of size bigger. If it possible, - what the best way to do this?

Regards,

Oksi

 

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@Oksi thanks for reaching out! Unfortunately, we are not able to process any kind of return or exchange using our curbside service. What is your closest local REI store? A bunch of our stores reopened today across the country for in-store shopping and returns, and we anticipate adding a bunch more weekly over the next few weeks.

At REI, we believe time outside is fundamental to a life well lived.

I have the same question than Oksi. I shop at Tustin, CA 

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@ALA unfortunately, we aren't able to process returns via curbside. With that said, our Tustin store has reopened for in-store shopping and returns, noting that our stores are operating differently than normal; you can read about some of the changes you can expect in our FAQs.

At REI, we believe time outside is fundamental to a life well lived.
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How about San Diego Store?

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@kitty1 we are not able to process curbside returns or exchanges at any of our REI stores. With that said, the San Diego REI store is open for in-store shopping and returns; you can always check the local store page for the most up-to-date hours of operation and services. And as our stores reopen, it's important to note that we operating differently; you can read about some of the changes you can expect in our FAQs. Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
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@kitty1 in case you hadn't seen, our San Diego REI store has reopened for in-store shopping and returns. If you head in, we are operating our stores differently and you can read about some of the changes you can expect in our FAQs.

At REI, we believe time outside is fundamental to a life well lived.
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@ALA in case you hadn't seen, our Tustin REI store has reopened for in-store shopping and returns. If you head in, we are operating our stores differently and you can read about some of the changes you can expect in our FAQs.

At REI, we believe time outside is fundamental to a life well lived.
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