@Rognperly Thank you for reaching out.

We are sorry that your bike arrived damaged. Have you reached out to speak with someone on our Sales and Customer Service team? They are best equipped to talk you through your options in regards to processing a return. They can be reached at 1-800-426-4840 or via Live Chat. Given call volumes at this time, wait times are longer than we would like them to be. We appreciate your patience in advance.


At REI, we believe time outside is fundamental to a life well lived.