@REI-JohnJ  Thats quite unfortunate! One my favorite parts about REI is being able to try on a pack with weight in it before buying. I'm not sure that the virtual outfitting will help with that as I already know my sizes and have been fitted in REI. I would still be interested in buying the pack but due to the unknown time frame on in store returns it is unlikely that I will do so. Does REI plan to offer any kind of sale when the stores open back up to make up for revenue lost from this sale?