Thanks for the question!

As @REI-AlySstated in your previous post, we have just launched curbside pickup at selected stores, with the goal of expanding this option nationwide. As you think about trying on a pack, please bear in mind that in the early phases of rolling out this service, it will not be possible for us to accept returns curbside. While you are correct that a virtual outfitting session is not quite the same as trying on the pack yourself, we do encourage you to try it out as it can make it much easier to narrow down your choices. We have heard great feedback from our customers who have tried out this service.

Hopefully this helps!

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