@stuckwaiting rest assured, we do have teams fielding both calls and chats however the volume of customer contacts we are receiving is significantly higher than normal. Therefore our call wait times are much longer than normal and our LiveChat queue is full. We are truly sorry for these delays.

If you have a general question, you may find an answer in the Help Center. Or, if you need advice on a product you're interested in, we can help here in the community; however if your question is specific to your order or your situation, our Customer Support team is the right place to be connecting with and our team will be with you as soon as possible. Again, we're really sorry for the long wait time.

At REI, we believe time outside is fundamental to a life well lived.