@travdivs we're really sorry to hear that our current wait times are so long and we will pass along your suggestion for a "call me back' option. Although it's unlikely you'll want to call us back after waiting so long already today, in the future you can check here (our Help Center) for current wait times, which may help you find a time when our call volumes are lower and thus your wait time would be shorter.

If you have a general question or need advice on a product you're interested in, we may be able to help with an answer here in the community; however if your question is specific to your order or your situation, our Customer Support team is the right place to be connecting with and our team will be with you as soon as possible. Again, we're really sorry for the long wait time.

At REI, we believe time outside is fundamental to a life well lived.