Hello @frugalbiker 

You are correct that under normal circumstances, customers have visibility to whether certain items are available in our retail stores. However this feature is currently turned off due to all locations being closed as we navigate the rapidly changing COVID-19 (novel coronavirus) situation.

We are filling orders and would love to help get you the items you are in search of. Please feel free to ask us any questions you have or contact our call center at 1-800-426-4840.

At REI, we believe a life outdoors is a life well-lived.