I ordered some running shoes online, using my dividend and my 20% off coupon. I need a smaller size. If I order the smaller sized shoes online, can I return the first pair, when the stores reopen, but getting a credit back for the full amount? If the stores were open, I would just go into the store and exchange them. 

patty1
Frequent Visitor
Frequent Visitor
‎04-09-2020 02:43 PM
0 Likes

@patty1 Thanks for reaching out!

The quick answer to your question is yes, we will make sure that you get to use your 20% coupon on the pair you keep and be refunded for the full amount on the pair you return. Feel free to bring them in when our stores re-open. Our system won't know how to do it automatically, but one of our employees will be able to help make it right for you! Hope this helps!

At REI, we believe time outside is fundamental to a life well lived.
REI-JohnJ
REI Community Manager
REI Community Manager
‎04-09-2020 03:17 PM