@frugalbiker Thanks for reaching out!
The Tern Vektron S10 is such a cool bike; customers love it! To answer your questions:
- You are correct, the assembly and test ride procedures do apply to all bikes we ship direct to customers, including the Tern Vektron S10. We're sorry about the confusion around the availability of this bike model. Before our store closures, we only shipped certain bikes direct to customers’ homes. When we made the transition to making more models available to our customers through direct shipping, we had to evaluate our processes and ensure that they are adequate to support each model. Once we confirmed this was the case, the bikes were made available for home delivery.
- Yes, you will receive a digital copy of the purchase agreement stating that the bike has been assembled by an REI technician.
- Yes, our bike deliveries are taking longer than normal and may even extend beyond the estimated arrival date provided at checkout. We thank you in advance for your understanding!
Hope this helps!
04-07-2020 03:36 PM