@Malamutte thanks for asking! When you return an item that you used your dividend to purchase, we don't reload your dividend but instead refund it to you as cash or credit card refund (if you process the return in a local store) or a check to be deposited with your bank (if you process the return via mail). If, for any reason, you feel you weren't refunded properly, please connect with our Customer Support team at 1-800-426-4840 or via LiveChat; they can look at all the details on your account!

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