Hello @tuckerj 

Sorry to hear that you are experiencing this problem. Ideally if your member number is linked to your REI online account this should not be an issue. Once items are added to the cart and you proceed to checkout you should see a thread of information on the “review and pay” screen. It should look something like this...

Order Total

REI Membership

(your name and membership number)

Contact Information

Shipping Address

Estimated arrival along with the pictures of what you are ordering

Billing Address

Payment Options

Directly under payment options should be your member dividend with the amount available and a box to check off if you intend to use it. The box may even be checked as a default.

If this is not what you are seeing, there may be an error in how your account is linked. Unfortunately, we in the community do not have the access to help work on individual member accounts or orders. However, additional help can be found with our online partners via one of these options .

Hope this helps!

 

 

At REI, we believe time outside is fundamental to a life well lived.
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