@BikeAround 

We are absolutely hoping that folks are able to find ways to participate in their favorite outdoor activities while also adhering to all guidelines around social distancing. We'd actually love to hear how our members are finding ways to do this!

We are really sorry that your new e-bike is stuck in one of our stores right now. Please know that we are eager to get our customers reunited with their gear as soon as we can. We are working on solutions, ones that prioritize employee and customer health and adhere to all local and federal rules. You have our commitment that we will communicate all updates regarding this situation through all of our communication channels, including here in the community, as soon as we have them. We appreciate your patience through this unprecedented time.

At REI, we believe time outside is fundamental to a life well lived.