@paulgiller thank you for reaching out and we are sorry to hear that we no longer carry the bike your grandson wants. We have 2 options to suggest:

  • It may still be possible for us to order the Cannondale bike your grandson wants, through our special order process. This is process in which we contact a vendor directly and order an item that the co-op does not carry; the only caveat at this time is that our special orders are placed by our local store teams so your grandson would need to wait until after our stores reopen to proceed.
  • If waiting for a special order is not of interest, we recommend connecting with our Customer Support team at 1-800-426-4840 to discuss the options for your gift card; here in the community we do not have the ability to process refunds.

We hope one of these 2 options helps. We have also removed your contact information from your post to help protect your privacy.

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