@rbensky hmmm, this is very strange indeed, as all of our local stores are still closed and we just verified with our manager of our Washington DC REI store that her shop team is not working today. @REI-CaitiA, can you connect via Direct Message with @rbensky to try to get to the bottom of this puzzle?! @rbensky we appreciate you reaching out and your patience while we try to figure this one out!