@delilahsmom we will absolutely post updates to the community as soon as we have them (in addition to our other communication channels) - you have that commitment from us.

Please know that our leaders in all aspects of our business are shifting resources as best we can, absolutely including the processing of customer returns. As an example of this kind of shift, we've brought (virtually, of course) a bunch of our retail store managers from all around the country into this community to help answer customer questions as quickly as possible! 

We do appreciate your support and patience while we work through this time.


At REI, we believe time outside is fundamental to a life well lived.